Guest communication
One inbox for every guest, every property
Stop juggling Airbnb, Vrbo, email, and SMS in separate apps. Pomello brings every conversation into one place — and makes sure the right person answers the right message at the right time.
- SRSarah R.2mIs early check-in possible on Friday?
- MKMarcus K.1hThanks — the door code worked great.
- PLPriya L.3hQuick question about the pool heater…
- TNTom N.1dWill do, see you at checkout!
Sarah R.
Sunset Villa · Apr 18–22
AI summary: Guest asks about early check-in Friday. Unit is vacant Thursday night.
Built for teams that can't miss a message
Everything a busy host or co-host team needs to keep response times low and guests happy.
- One inbox for every guest thread across every property
- Needs-attention triage surfaces what is actually waiting on a reply
- Hand off a thread to the right teammate with a tap
- AI thread summaries condense long conversations instantly
- Slash-command macros for the answers you send constantly
- Scheduled messages for check-in info, house rules, and review asks
- Per-rep sender attribution — see who replied and how fast
- Per-user read state so your team never double-replies
Triage, not an endless feed
The needs-attention view spans every property and is personal to you — it shows the conversations waiting on a reply plus anything handed off to you, so nothing falls through the cracks when a team shares an inbox.
AI that drafts, you decide
One tap summarizes a long thread or drafts a reply. Macros expand your most common answers from a /slash command, and scheduled messages send check-in details and review requests on their own.
Get early access
Join the waitlist and we'll reach out when early access opens.