Features
Everything that happens around a booking
Your PMS books the stay. Pomello runs the operation — guest comms, guest experience, owner accounting, and a calendar your whole team uses.
Guest communication
A unified guest inbox
Every conversation across every property in one thread list. Needs-attention triage surfaces what's waiting, hand-offs route threads to the right teammate, AI summaries condense long threads, and slash-command macros (manual or scheduled) mean no one re-types the same answer twice. Per-rep attribution shows who replied and how fast.
Learn more- SRSarah R.2mIs early check-in possible on Friday?
- MKMarcus K.1hThanks — the door code worked great.
- PLPriya L.3hQuick question about the pool heater…
- TNTom N.1dWill do, see you at checkout!
Sarah R.
Sunset Villa · Apr 18–22
AI summary: Guest asks about early check-in Friday. Unit is vacant Thursday night.
Guest experience
A lifecycle guest portal
Each guest gets a portal that adapts to their stage — pre-stay, pre-check-in, during the stay, and after checkout. Arrival codes and smart-lock access appear exactly when they're needed, and paid upsells like pool heating run on Stripe so every booking can earn more.
Learn moreWelcome, Sarah
Sunset Villa · 4 nights
Front door code
4827
Heat the pool
Arrive to a warm pool — added to your stay.
Owner & accounting
Owner statements & accounting
Pomello mirrors every Stripe payout, attributes gross, fees, and net per property, and generates owner-ready statements and a real per-property P&L. Export QuickBooks- or Xero-shaped journals when it's time to close the books.
Learn moreApril 2026 · M. Owner
3 properties
| Property | Gross | Fees | Net |
|---|---|---|---|
| Sunset Villa | $8,420 | −1,137 | $7,283 |
| Palm Cottage | $5,180 | −699 | $4,481 |
| Dune House | $6,940 | −937 | $6,003 |
| Total | $20,540 | −2,773 | $17,767 |
Calendar & timeline
A calendar your team will actually use
A virtualized timeline of every property and reservation that stays fast at any portfolio size. Turnover gaps are detected automatically, channels are color-coded at a glance, and per-persona scoping shows each person only the properties they manage.
Insight
Revenue & occupancy insight
Occupancy, booking-source mix, turnover gaps, and revenue per property — visualized, not buried in CSV exports. Spot a soft week weeks before it costs you a booking.
Occupancy
78%
RevPAR
$142
ADR
$189
Occupancy by property
0%100%Want early access?
Join the waitlist — we'll reach out the moment it opens.