Guest experience
Guest self-service for payments, upsells, and controls
Give every guest one link for stay information, payments, and property controls — and turn the moments around a booking into real upsell revenue without another round of back-and-forth.
Welcome, Sarah
Sunset Villa · 4 nights
Front door code
4827
Heat the pool
Arrive to a warm pool — added to your stay.
The right information at the right moment
Pomello resolves where each guest is in their journey and shows a portal built for that stage — no stale links, no 'where's my code' messages at 11pm.
- A portal that adapts to each stage of the stay
- Arrival codes and directions shown right on check-in day
- Smart-lock and thermostat control via Seam
- Paid upsells like pool heating, processed on Stripe
- Pre-stay prep and house information in one link
- Post-stay review capture for first-party reviews
- Branded short links you can drop into any message
- No app for guests to download — it just works in the browser
Upsells that can add $5–7k per property
Offer paid add-ons like pool heating and EV charging right in the portal. Guests pay through Stripe, the entitlement is delivered automatically, and the revenue lands in your accounting — no invoices, no chasing.
Access without the friction
Connected smart locks and thermostats mean arrival codes appear in the portal exactly when the stay begins and stop working when it ends — no spreadsheets of door codes, no manual resets.
Run the portal on your Hostfully stays
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